Logistics & Customer Support Officer at FMR AGENCY

Job Summary

• The Logistics Officer & Customer Support is responsible for coordinating cargo movement, tracking shipments, ensuring timely delivery, and providing support to customers throughout the shipping process. 
• This role combines logistics operations with client service to ensure smooth handling and high customer satisfaction.

Key Responsibilities

• Coordinate cargo pickup, transport, and delivery activities
• Track shipments and provide regular updates to clients
• Respond to customer inquiries, resolve complaints, and ensure satisfaction
• Prepare and manage shipping documents, including waybills and invoices
• Ensure compliance with customs and transportation regulations
• Liaise with carriers, drivers, and logistics partners to ensure efficiency
• Maintain records of cargo movements and customer interactions
• Support the operations team with scheduling and documentation

Qualifications

• Bachelor’s degree or diploma in Logistics, Business Administration, or a related field
• 1–3 years of experience in logistics or customer service (cargo industry preferred)
• Strong communication and problem-solving skills
• Proficiency in Microsoft Office and logistics tracking systems
• Ability to work in a fast-paced, deadline-driven environment