Locum Client Service Executive at MSI Reproductive Choices

Objectives

• The Client Service Executive will be responsible for assisting in providing client centred clinical service in the Marie Stopes Clinic.

Overall Responsibilities

• Encourage a commitment to accommodating clients' special needs such as flexibility of working hours.
• Maintain strict privacy and confidentiality to generate demand for MSIN services.
• Have a public relations and promotional role with colleagues, MoH and the general public
• Timely collate and submit centre report to the centre team
• Monitor monthly client numbers and income generated and in collaboration with the centre team make appropriate recommendations to meet income to cost targets.
• Man and manage the front desk at the centre to promote and maintain a welcoming, friendly, professional and efficient atmosphere for all clients in the centre to ensure client satisfaction at all times.
• Assist to provide counselling on core MSION Clinical services at the centre.
• Receive, receipt and bank all service income in the centre on daily basis.
• Assist with all administrative and financial responsibilities (record keeping and petty cash management) in the centre.
• Manage and document client complaints professionally
• Adequate inventory and stock management knowledge and experience
• Keep record in the centre using the approved formats to ensure tidy medical records and registers
• Keep the Centre and its surroundings tidy, neat and clean at all times
• Make proper use of available information systems in MSI to facilitate service delivery & trainings
• Assist with client statistics and data relating to clinical issues for analysis.
• Take record of all referrals from the referral networks
• Lead all online client booking and follow up
• Collate and update all client data including phone numbers, contact addresses and email addresses.
• Support documentation of case studies
• Ensure all information materials are regularly available on display in the clinic and given to all clients that comes into the clinic.
• Carry out any other duties assigned by the Centre Manager.

Requirements

• Minimum HND/B.Sc certificate.
• At least 1-year post-graduation experience working in a similar role [Essential].
• Experience of working in a clinical environment [Essential].
• Good computer skills (Microsoft Word, Excel) [Essential].
• Excellent client interaction skills [Essential].
• Customer focused with good interpersonal skills.
• Outstanding written and verbal communication skills [Essential].
• Articulate and analytical with attention to detail [Essential].
• Passionate about maternal health.