Liaison and Helpdesk Officer at MetroHealth HMO Limited

About the Role:

• MetroHealth HMO is seeking a proactive and service-oriented Liaison & Helpdesk Officer to manage client relations and provide on-site support at our university outreach location in Awka. This role is ideal for someone with strong interpersonal skills, administrative competence, and a commitment to high-quality customer service in a structured environment.

Key Responsibilities:

• Serve as the primary contact person for staff and enrollees at the assigned university location.
• Provide real-time helpdesk support, resolving basic health plan and enrollment inquiries.
• Liaise between the university community and MetroHealth HMO's internal teams for efficient issue resolution.
• Coordinate documentation, feedback, and weekly reports from the field.
• Assist with on-site registration, education, and health plan awareness activities.

Requirements:

• HND or Bachelor's degree in any discipline.
• 1-2 years experience in customer service, administrative support, or liaison roles (experience in healthcare or insurance is a plus).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in MS Office tools and basic digital reporting.
• Must reside in or be willing to relocate to Awka.