Learning and Development Coordinator at Upbeat Centre

Job Objective

• Responsible for the Design, implementation, monitoring and evaluation of professional development programs of employees in line with UPBEAT’s strategic business goals.

Principal Duties & Responsibilities

• Develop training plans in line with Upbeat’s strategic business goals.
• Monitor annual training plan and budget for all staff.
• Identify and implement cost effective ways of employee development.
• Evaluate individual and organizational development needs to create and execute learning strategies and programs.
• Develop all internal training materials and execution plans.
• Implement various learning methods companywide (e.g., coaching, mentoring, cross training, job-shadowing, online training)
• Design and deliver e-learning courses, workshops and other trainings.
• Work with and support line managers to coach and develop their team through career pathing to support succession planning.
• Strengthening the organizational culture and promoting positive attitude through trainings and ensuring that UPBEAT values are lived and embedded in our people practices.
• Assess the success of development plans and help employees make the most of learning opportunities.
• Evaluate training programs to guarantee ROI
• Develop Learning & Development Standard Operating Processes
• Vet and engage external training vendors to ensure quality of programs

Competency & Skills Requirement

• Good written skills with the ability to write clear, understandable plans.
• Very strong communications skills.
• Ability to inspire, motivate and drive all members of the team.
• Current knowledge of effective learning and development methods
• Project planning and management skills
• Analytical and Detail oriented
• Experience with designing e-learning courses
• Experience with MS Office and Learning Management Systems (LMS)

Experience & Qualification

• Graduate degree Minimum of 3 years’ L&D experience
• Experience in designing e-learning courses.
• Professional HR Certifications CIPM, PHRi, CIPD or equivalent will be an added advantage

Person Specification

• A passion for people and improving workplaces.
• A passion for helping people learn and grow.
• The ability to work as part of a team to achieve the common organizational goal.
• An ability to achieve challenging performance goals, to manage complex projects and work to tight deadlines.
• Robust, meticulous and professional planning skills
• A good sense of humour with a fun outlook on life, appreciating the importance of a work-life balance.
• Ability to manage crisis/conflict and have a good sense of tact and diplomacy.
• Excellent attention to details and able to function under pressure.
• Have sufficient emotional stability to meet emergencies with poise and wisdom.
• Must be able to manage multiple priorities and take initiative.
• High degree of independence, objectivity and assertiveness.