Lead Store Clerk at The Church of Jesus Christ of Latter-day Saints

This position helps prepare the way for the work of salvation and exaltation by fostering an environment of reverence and respect and helps customers to make informed product decisions. This position is a Lead level clerk that works under minimal supervision supporting a supervisor in a store with at least 3 FTE; or acts as an operational leader in a store without an on-site supervisor and less than 2 FTE. Has people management and CAP responsibilities as assigned by local or area leadership. This job may include a variety of additional MMD Support Services duties of equal or lesser complexity. The incumbent of this role must be endowed and hold a current recommend.

Responsibilities

• Directs all store operations for a small store or supports a supervisor 2 where applicable
• Acts in a leadership capacity, assigning and directing the work of other staff members, and provides training and development for the store’s staff
• Provides feedback and coaching to employees
• Helps prepare staff members’ weekly schedules and assignment of daily tasks
• Greets customers and ascertains customers’ needs
• Provides high-quality customer service, providing product knowledge to assist customers, and assists in motivating others to do the same
• Develops understanding of contents and/or properties of all products to adequately serve customers
• Responds to customer questions regarding curriculum, proper fitting of clothing or issues of similar complexity, and interests with customers to resolve concerns of moderate to high complexity
• May provide personal fitting consultation to customers at distribution store
• Operates point-of-sale terminal, finalizes sale of selected products, processes returns, and manages register opening and closing process
• Oversees or assists store supervisor (if applicable) to ensure the store is attractively displayed, well-presented, and that there is adequate inventory on the shelf
• Oversees or supports all aspects of inventory receiving and counting, assures the inventory on the floor is adequate to meet customer needs, and assists in ordering and replenishment to ensure proper stock levels
• Maintains awareness of and helps with the attainment of key performance indicators, including: inventory goals, expense goals, sales indicators , and exceptional customer service
• May provide back-up support on behalf of store supervisor during absence, or when needed, which may include timekeeping duties
• May perform and/or oversee housekeeping duties to ensure facility, equipment, and storage areas are in good condition
• Requires to work as scheduled and needed (including Saturdays and national/local holidays)
• This job may include a variety of additional MMD Support Services duties of equal or lesser complexity

QUALIFICATIONS

• Degree, HND, or associate degree education in business, retailing, merchandising or related field, and three years' experience in business, retail, customer service or equivalent combination of education and experience, including managing teams
• Functional understanding of computer applications, including: MS Word, MS Excel, MS Outlook, or related programs
• Proficient use of point-of-sale systems and terminology, and ability to troubleshoot basic technical systems and tools
• Excellent interpersonal skills, including written and verbal communication skills in English
• Ability to lead, delegate, and direct the work of others, and to effectively addressing difficult issues
• Ability to handle record keeping and re-ordering systems

Preferred

• Previous experience leading others in a retail setting.