Laundry Manager at Smart Partners

Industry: Hospitality
Reports to: Executive Housekeeper

Job Scope

• Under the general guidance and supervision of the Executive Housekeeper or his/her delegate and within the limits of the Hotel's policies and procedures
• The Laundry Manager will be responsible for managing all laundry operations to include all guest room/suite linens and all linens for multiple outlets and catering/convention facilities, fabric repairs, and/or guest dry cleaning services to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel's business objectives

Job Responsibilities

• Supervises Assistant Laundry Manager, Guest laundry, Laundry shop, and Dry-cleaning supervisors to ensure that the highest possible hygiene and finish standard of hotel linen is maintained at all times
• Inspects Guest laundry, Dry-cleaning and press work on a daily basis, to ensure optimum quality of work, prompt pick up and on-time delivery of garments.
• Co- ordinates with the Executive Housekeeper and Food & Beverage Director to ensure that there is an adequate supply of linen and uniforms available at all times, in particular on weekends/holidays when laundry is partially opened.
• Monitors the use of washroom chemicals in order to maintain whiteness /brightness of linen and to ensure linen is returned to user departments free of stains and unpleasant odours.
• Develops and implements standard operating procedures, as well as production and quality standards.
• Checks constantly all laundry and dry-cleaning equipment, to ensure that the machines are kept clean, properly maintained.
• Prepares maintenance requisitions and maintains a follow-up file to ensure that equipment do not fall into disrepair
• Controls and analyses on an ongoing basis, departmental labor and material costs to ensure performance against budget.
• Prepares the laundry and dry-cleaning department budget and goals programed.
• Performs other duties as may be assigned from Supervisor from time to time.

Background, Skills and Experience

• A Bachelor's Degree
• Minimum of 10 years experience within the Hospitality Industry preferably in a Five Star Hotel with at least 5 years experience as the Head of Department.
• Good Communication and Interpersonal skills
• A good understanding of policy formulation
• He/she must be Detailed Oriented and show good problem solving and analytical skills
• Good Leadership skills
• Ability to assign and delegate work and authority to others.
• Excellent Analytical and Problem Solving Skills.
• Flexibility to respond to a range of different work situations.
• Ability to deliver under Tight Deadlines and within constraints.