Floor Supervisor - Retail at Smart Partners

Job Summary

• The Floor Supervisor is responsible for overseeing daily store floor operations, ensuring excellent customer service, maintaining visual merchandising standards, and supporting sales performance.
• The role requires strong leadership, operational efficiency, and the ability to manage staff and customer interactions in a fast-paced retail environment.

Key Responsibilities
Store Operations Management:

• Supervise day-to-day activities on the sales floor
• Ensure store opening and closing procedures are properly executed
• Monitor stock levels and coordinate replenishment with inventory teams
• Ensure compliance with company policies, procedures, and health & safety standards

Sales & Customer Experience:

• Drive sales performance by supporting and motivating the sales team
• Ensure exceptional customer service and handle escalated customer concerns
• Monitor customer flow and optimize staff deployment accordingly

Team Supervision & Leadership:

• Lead, coach, and supervise sales associates to meet targets
• Conduct on-the-job training and provide continuous feedback
• Support performance management and discipline where required

Visual Merchandising:

• Ensure products are well displayed in line with brand guidelines
• Maintain cleanliness, organization, and overall store presentation
• Support promotional activities and in-store campaigns

Reporting & Administration:

• Track daily sales and prepare basic operational reports
• Assist in scheduling staff shifts and attendance monitoring
• Report operational issues to the Store Manager promptly

Key Requirements

• Bachelor’s degree or equivalent experience
• 3–4 years retail experience, with at least 1 year in a supervisory role
• Strong leadership and team management skills
• Good understanding of retail operations and sales techniques
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including weekends and holidays

Core Competencies:

• Customer Focus
• Leadership & Teamwork
• Sales Drive & Results Orientation
• Problem-Solving
• Attention to Detail
• Time Management.