Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed ...
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Supports the Network Architecture team to translate architecture requirements into platform level configurations. Performs tests that support deployment readiness decision within a moderate scope.
Responsibilities
Proactively identifying potential issues that could lead to network and/or service breakdown.
Providing Level two (L2) technical support interface for all L2 technical issues from the GNOC team and others, as the case maybe.
Drive visibility and effectively manage repeat network/service and CX issues, across board and in a timely manner.
Lead and management of specific customer & network facing planned maintenances
Advise the business on network & customer solution inherent risks and mitigation plan to address and prevent issues for the network and customers.
Escalations Prioritization, in terms of handling, in accordance with the approved OLAs for service segmentation e.g. High Capacity, High Profiled, Prime, Platinum, Gold, Silver and Mercury.
Drive and manage upward technical interactions (L3 Support, Network Planning & OEMs) in a timely manner and in ways that ensure that network and customers interests are protected
Low level planning (i.e. upgrade, downgrade, service performance improvement etc.) of network and services in operations with the aim of improving performance and reducing Operation, Administration & Maintenance (OAM) cost.
Qualifications
Proven years experience
Bachelor's in Electrical Engineering, Electronics, Computer Engineering or related field preferred
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