Key Accounts Officer at Termii

Position Description

• The Key Account Officer is an important part of the Business and Sales department which focuses on client retention ratios, sales revenue from existing clients, and top-quality service standards.
• When there is a new product in the organization, Key Account Officers’ insights and support will be an addition when it comes to achieving our targets and retaining our competitive edge as a company.

Main Duties and Responsibilities:

• Proactively engage with key clients to understand their business needs, challenges, and objectives.
• Develop and implement account management strategies to maximize client satisfaction and retention.
• Collaborate with internal teams such as customer success, sales acquisition, growth, product and engineering to address client requirements and deliver customised solutions.
• Monitor account performance metrics, track sales activities, and prepare regular reports for management review.
• Serve as the primary point of contact for client inquiries, escalations, and issue resolution.
• Stay abreast of industry trends, market dynamics, and competitor activities to identify growth opportunities and mitigate risks.
• Conduct regular business reviews and client meetings to review performance, solicit feedback, and identify areas for improvement.
• Ensure compliance with company policies, procedures, and regulatory requirements in all client interactions.

Requirements and skills

• Minimum of 3-4 years of experience in key account management, sales, or business development roles.
• Proven track record of achieving sales targets and driving revenue growth in a B2B environment.
• Proven track record of managing Enterprise clients or HNIs.
• Excellent communication skills with the ability to build rapport and negotiate effectively with clients.
• Strong analytical skills with the ability to interpret data, analyze trends, and draw actionable insights.
• Customer-focused mindset with a passion for delivering high-quality service and exceeding client expectations.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
• Proficiency in Microsoft Office suite and CRM software.

Benefits and Perks

• Comprehensive health and wellness benefits including access to Gym, Spa etc.
• In addition to national and state observed holidays, team members get 20 days paid time off.
• 10 paid study leave days per year
• 10 paid sick days per year
• Light daily refreshments at work
• Hybrid Work Structure (3 days remote, 2 days On site)
• Paid parental leave days for new parents (i.e Maternity/Paternity leave)
• 13th Month
• Celebration benefits (Birthday, Wedding, Childbirth)
• Monetary Support (in the event of loss of a loved one)
• ICT Allowance
• Dynamic and inclusive work environment
• Learning and Development opportunities