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  • Posted: Apr 29, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Termii is a communications platform that allows African businesses to send messages to anyone across SMS, email, voice, and instant messaging channels. With Termii businesses can; 1. Verify customer identity & transactions 2. Send product notifications to customers 3. Generate personality and engagement insights from customer transactions
    Read more about this company


    Key Accounts Officer

    Position Description

    • The Key Account Officer is an important part of the Business and Sales department which focuses on client retention ratios, sales revenue from existing clients, and top-quality service standards.
    • When there is a new product in the organization, Key Account Officers’ insights and support will be an addition when it comes to achieving our targets and retaining our competitive edge as a company.

    Main Duties and Responsibilities:

    • Proactively engage with key clients to understand their business needs, challenges, and objectives.
    • Develop and implement account management strategies to maximize client satisfaction and retention.
    • Collaborate with internal teams such as customer success, sales acquisition, growth, product and engineering to address client requirements and deliver customised solutions.
    • Monitor account performance metrics, track sales activities, and prepare regular reports for management review.
    • Serve as the primary point of contact for client inquiries, escalations, and issue resolution.
    • Stay abreast of industry trends, market dynamics, and competitor activities to identify growth opportunities and mitigate risks.
    • Conduct regular business reviews and client meetings to review performance, solicit feedback, and identify areas for improvement.
    • Ensure compliance with company policies, procedures, and regulatory requirements in all client interactions.

    Requirements and skills

    • Minimum of 3-4 years of experience in key account management, sales, or business development roles.
    • Proven track record of achieving sales targets and driving revenue growth in a B2B environment.
    • Proven track record of managing Enterprise clients or HNIs.
    • Excellent communication skills with the ability to build rapport and negotiate effectively with clients.
    • Strong analytical skills with the ability to interpret data, analyze trends, and draw actionable insights.
    • Customer-focused mindset with a passion for delivering high-quality service and exceeding client expectations.
    • Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
    • Proficiency in Microsoft Office suite and CRM software.

    Method of Application

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