Key Accounts Officer at Termii

Position Description

• The Key Account Officer is an important part of the Business and Sales department which focuses on client retention ratios, sales revenue from existing clients, and top-quality service standards.
• When there is a new product in the organization, Key Account Officers’ insights and support will be an addition when it comes to achieving our targets and retaining our competitive edge as a company.

Main Duties and Responsibilities:

• Proactively engage with key clients to understand their business needs, challenges, and objectives.
• Develop and implement account management strategies to maximize client satisfaction and retention.
• Collaborate with internal teams such as customer success, sales acquisition, growth, product and engineering to address client requirements and deliver customised solutions.
• Monitor account performance metrics, track sales activities, and prepare regular reports for management review.
• Serve as the primary point of contact for client inquiries, escalations, and issue resolution.
• Stay abreast of industry trends, market dynamics, and competitor activities to identify growth opportunities and mitigate risks.
• Conduct regular business reviews and client meetings to review performance, solicit feedback, and identify areas for improvement.
• Ensure compliance with company policies, procedures, and regulatory requirements in all client interactions.

Requirements and skills

• Minimum of 3-4 years of experience in key account management, sales, or business development roles.
• Proven track record of achieving sales targets and driving revenue growth in a B2B environment.
• Proven track record of managing Enterprise clients or HNIs.
• Excellent communication skills with the ability to build rapport and negotiate effectively with clients.
• Strong analytical skills with the ability to interpret data, analyze trends, and draw actionable insights.
• Customer-focused mindset with a passion for delivering high-quality service and exceeding client expectations.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
• Proficiency in Microsoft Office suite and CRM software.