Key Account, Premium Spirit & HoReCa Capability Lead at Coca-Cola

Reference ID: req29666
Location: Ebute-Metta, Lagos

Key Responsibilities

• Support of adoption of new ways of working including scrum and design thinking to develop customer listening capability,
• Coaching KAMgrs, PS & HoReCa based on shadowing in the market and during sales / system routines,
• Localization and training of  KAM Diamond curriculum to KAMgrs & cross functional customer teams,
• Support of local teams to run customer journey mapping for critical customers and put in place required cross-functional plans to improve customer satisfaction
• Support Line Manager in the development of employees and their skills,
• Listen to customers to understand their needs and connect to selling stories via role plays,
• Support the Talent development by working with HR and Line Managers,
• React to performance gaps through fast deployment of relevant capability, skills and tools,
• Build best in class Customer and portfolio knowledge across the KAMs, PS & HoReCa team,
• Develop strong relationships & trust with internal & external stakeholders to build KAM, PS & HoReCa capability,
• Drive tools, systems and report exploitation across Key Accounts (P&L, Customer Service Teams, Commercial Policy).

Education / Experience

• University Degree in a Business-related field
• Masters in relevant areas
• Track record & High Performance in KA & PS HoReCA
• Experience in FMCG Industry is an added advantage.

Skills
Do You Have these Skills?

• Customer focus and ability to build successful and mutually beneficial relations
• Understanding of in-store execution fundamentals and strong knowledge of RED pillars
• Coaching & On the Job Capability building for Performance
• Financial acumen & track record of driving customer profitability
• Best in class selling and Negotiation skills
• Strong communication, interpersonal and influencing skills across levels & Functions
• Knowledge of commercial & x-functional strategies,
• Strong commercial awareness & business acumen,
• In depth category & Portfolio knowledge.