Founded with the main objective of manufacturing superior quality hygiene products, Wemy Industries Limited is the foremost indigenous and pioneer manufacturer of baby diaper in Nigeria. Incorporated as a Private Liability Company on October 25, 1978 under the Companies Decree 1968, Wemy Industries Limited is situated at Alapere-Ketu, Lagos where it owns an ...
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A Key Account Manager is responsible for handling the most important client accounts in modern trade. These accounts (Supermarkets & Major hospitals) make up the highest percentage of the channel, and always ensure a strong relationship with them are maintained.
He/she will also bring in new business from existing clients or contacts and will develop new relationships with potential clients
Responsibilities
Develop solid and trust relationship between major key clients, hospitals and company
Resolve key client’s issues and complaints
Develop a complete understanding of key account & major hospital needs
Anticipate key account changes and improvements
Manage communications between key clients and internal teams
Managing account team assigned to each client
Strategic planning to improve clients’ results
Negotiating contracts with the client and establishing a timeline of performance
Establishing and overseeing internal budgets with the company and external budgets with the client
Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all clients’ needs met
Collaborating with the sales team to maximize profit by up-selling or cross-selling
Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
Meeting all client needs and deliverables according to proposed timelines
Analyzing client data to provide customer relationship management
Expanding relationships and bringing in new clients
Manage all hospital reps
Requirements
B.Sc Degree in Sales, Business Administration, or relevant field.
Proven work experience as a Key Account
Manager or similar sales role
Ability to measure and analyze KPIs & ROI
Familiarity with CRM software
Understanding of modern trade operations
Ability to lead and motivate a high performance sales team
Excellent communication skills
Strong organizational skills with a problem solving attitude
Gmail
Yahoomail