Key Account Manager (Sales Manager) at The People Practice

Our client, a Construction Platform is looking to hire a highly skilled Key Account Manager to become an integral part of their team. The ideal candidate will excel in establishing robust connections with strategic clients, effectively discerning their needs and preferences, and advocating for the company's solutions to ensure mutual satisfaction. The overarching objective is to contribute to the sustainable growth of the business and foster long-term success. Your primary responsibilities will include identifying and engaging new real estate developers, contractors, procurement managers, construction managers, and corporate organizations, among others. Additionally, you will play a crucial role in retaining key customers, comprehending their unique requirements, and assisting them in making successful transactions through the company's platform

Responsibilities

• Cultivate solid relationships with clients to ensure continuous flow of sales revenue.
• Identify promising prospects through cold-calling, networking, and client referrals, and generate quality sales leads
• Responsible and accountable for Key Account Management team and their overall performance.
• Foster strategic partnerships that drive business growth
• Maintain up to date record of client information on CRM software
• Analyze sales metrics to determine whether current sales strategies are effective.
• Conduct in-depth research on competitors' products, pricing, and market success to gain insight into clients’ preferences and interests.
• Develop a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Address and resolve clients’ complaints and request in a timely and effective manner
• Act as the liaison between Clients and internal teams
• Compile weekly and monthly reports on sales and partnership performance vs targets for Account Management Team
• Develop and execute strategic roadmap for sales and partnerships
• Develop team KPIs and OKRs, reporting templates and structure, and effectively establish proper metrics such as costs of Client Acquisition, cost per leads, leads response time and other sales & growth metrics
• Any other duty in line with your role as Head of Key Account Management

Qualifications

• Minimum of 5 years’ experience in Tech Sales, B2B sales, B2C sales and Key Account Management role.
• BSc in Marketing, Sales or other Business Management related roles.
• Experience using CRMs and other tech skills.

Must have skills

• Communication
• Organisation
• Time management
• Multitasking