Key Account Manager at Hoop Telecoms

Job Purpose

• The Key Account Manager (KAM) is responsible for managing and nurturing long-term relationships with Hoop Telecoms Limited’s most strategic clients.
• The role ensures customer satisfaction, drives revenue growth, and aligns telecoms solutions with client needs, while also identifying opportunities to expand business within existing accounts.

Key Responsibilities

• Develop and maintain strong, long-term relationships with assigned key clients.
• Act as the primary point of contact for key accounts, addressing client needs and ensuring service delivery excellence.
• Understand client business goals and telecoms requirements to propose tailored solutions.
• Achieve revenue and sales growth targets by upselling and cross-selling telecoms products and services.
• Prepare and deliver client account plans, including forecasting, pipeline management, and strategic growth initiatives.
• Monitor account performance and provide regular reports to management on revenue, client satisfaction, and contract renewals.
• Collaborate with Service Management, Technology, and Finance teams to ensure seamless service delivery and client support.
• Manage contract negotiations, renewals, and ensure compliance with agreed terms.
• Identify risks within accounts and proactively develop strategies to retain clients.
• Stay updated on telecoms industry trends, competitor activities, and emerging technologies to provide insights to clients.

Qualifications & Skills

• Bachelor’s Degree in Business Administration, Marketing, Sales, or a related field.
• Minimum of 5 years of experience in account management, business development, or sales, preferably within the telecoms/ICT industry.
• Proven track record of managing large or strategic accounts and achieving sales targets.
• Strong understanding of telecoms products, solutions, and services.
• Excellent negotiation, presentation, and communication skills.
• Ability to build strong client relationships and influence decision-makers.
• Proficiency in CRM tools (e.g., Salesforce, Zoho, HubSpot) and MS Office Suite.
• Strong analytical and problem-solving skills.
• Ability to work under pressure in a fast-paced environment.

Key Competencies:

• Customer relationship management
• Strategic thinking and business acumen
• Sales and revenue growth orientation
• Collaboration across departments
• High level of professionalism and integrity.

Compensation & Benefits

• Competitive salary with commission
• Career growth opportunities within the telecoms sector.
• Exposure to innovative telecoms solutions and technologies.

Application Closing Date
20th September, 2025.