ITSM Release Manager at GVA Partners

Job Description

• We are in need of a dynamic ITSM Release Manager who will work on:
• Integrating IT Release management activities into the overall project and demand management plan.
• Driving faster adoption, greater ultimate utilization and higher proficiency on the Releases impacting the business.

Responsibilities

• Innovative approaches to the analysis of information and generation of useful information from it.
• Coordinate and manage the process of planning, building, testing and deploying of MTNN IS hardware, application and software and version control and storage of software and releases
• Coordinate, convenes, and facilitates Release Management meetings and maintain a schedule of approved and tentative releases
• Verify the completeness and timeliness of Release information entered into the system and follows up on non-compliant release to the process.
• Coordinate and monitor the MTNN IS patch management process to guide against viral attack
• Ensure the effective monitoring of patches deployed in the environment
• Refine processes that identify, control, maintain and verify all changes and releases in controlled environments
• Identify improvement areas in the project delivery cycle and implement lessons learnt following project closure
• Ensure adherence to and alignment with change management process
• Conduct post implementation reviews for all products and services, maintaining an updated tracker for all identified issues while ensuring prompt resolution within agreed SLAs
• Produce ad hoc resource usage reports and analysis
• Create monthly, quarterly release schedule calendar and ensure compliance to proposed go-live dates
• Evaluate, prioritize multiple clients’ needs internal and external of the business.
• Keep abreast of business process changes and communicate these to all stakeholders.

Job Requirements

• First degree in Computer Science or an IT equivalent degree
• Practitioner Certificate in ITIL - IT Service Transition or equivalent certification
• Minimum of 3 years’ experience in area of specialization with experience working with people
• Experience in a medium organization
• Experience IT Service Support and Delivery Experience
• Experience in governance of enterprise information systems
• Min 1 year Release Management Experience
• Project management Experience
• Experience in handling Release management issues
• Experience working with a range of service
• Provides Understanding of service delivery and service support environments.