IT Technical Trainer at African Industries Group (AIG)

Job Summary

• The IT Technical Trainer is responsible for designing, delivering, and evaluating technical training programs to enhance the IT skills and system knowledge of employees across African Industries Group.
• The role ensures effective adoption of IT systems, tools, and best practices to support business operations and digital transformation initiatives.

Key Responsibilities

• Design, develop, and deliver IT training programs (classroom, virtual, and hands-on).
• Train employees on IT systems, software applications, hardware, network basics, cybersecurity awareness, and internal ERP/enterprise systems.
• Conduct training needs assessments in collaboration with IT and business teams.
• Prepare training materials, manuals, presentations, and user guides.
• Evaluate training effectiveness through assessments, feedback, and performance metrics.
• Provide post-training support and coaching to ensure knowledge retention and system adoption.
• Coordinate with IT teams during system upgrades, rollouts, and new technology implementations.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3–6 years of experience in IT training, IT support, or technical instruction.