IT Support Technician at Cavista

Job Description

• We are seeking a highly skilled IT Support Technician to provide technical assistance and support for hardware, software, and network related issues across the organization. The ideal candidate will be responsible for troubleshooting IT problems, maintaining systems, and ensuring smooth day to day operations for end users. This role requires expertise in Microsoft Azure, cloud infrastructure, and IT security best practices.

What you will do...

• Provide first-line technical support to employees by diagnosing and resolving hardware, software, and network-related issues.
• Install, configure, and maintain computers, printers, mobile devices, and other IT equipment to ensure optimal performance.
• Monitor and maintain IT infrastructure, including servers, networks, and security systems, with a focus on Microsoft Azure cloud services.
• Manage Azure Active Directory (Azure AD) for user account provisioning, access controls, and security policies.
• Assist with user account management, including password resets, access requests, and system configurations.
• Respond to IT service requests and incidents in a timely manner, ensuring minimal disruption to operations.
• Perform system updates, patches, and software installations to maintain security and efficiency.
• Assist in IT asset inventory management, tracking and documenting IT equipment and licenses.
• Support remote employees by troubleshooting VPN, cloud-based systems, and remote desktop environments.
• Collaborate with the IT team on projects, upgrades, and implementation of new technologies, particularly Azure-based solutions.
• Implement Azure security best practices, including role-based access control (RBAC), identity protection, and endpoint security.
• Provide user training and guidance on IT best practices, cloud-based collaboration tools, and security protocols.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• 1-3 years of experience in IT support, helpdesk, or technical support roles.
• Proficiency in troubleshooting Windows, macOS, and Linux operating systems.
• Hands-on experience with Microsoft Azure administration, including Azure AD, virtual machines, and cloud security.
• Strong knowledge of Active Directory, Office 365, networking protocols, and cloud-based services.
• Familiarity with ticketing systems and IT service management frameworks (e.g., ITIL).
• Knowledge of cybersecurity best practices, firewalls, and endpoint security.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving skills, customer service orientation, and excellent communication abilities.