End User Support Engineer at Vennote Technologies Limited

Role Description

• This is a full-time on-site role in Port Harcourt for an End User Support Engineer. The role involves providing troubleshooting, technical support, customer support, and expertise in operating systems on a day-to-day basis.

Responsibilities

• Troubleshooting and Technical Support skills
• Customer Support and Customer Service skills
• Expertise in Operating Systems
• Strong problem-solving and analytical abilities
• Excellent communication and interpersonal skills
• Ability to work well under pressure and in a team environment.
• Experience in IT support or a related field
• Hand-on knowledge of Windows 11 in an enterprise environment, Microsoft Intune, Patching, Troubleshooting network printers

Qualifications

• BSc in Computer Science, Electrical Engineering or related field.
• 3 – 5 years experience in IT support and troubleshooting.
• Relevant certifications (e.g. CompTIA A+, Microsoft Certified Professional) are a plus
• Experience working in a telecommunications company.
• ITILv4 Certification is a plus.