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  • Posted: Jun 5, 2023
    Deadline: Not specified
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    We combine a deep knowledge of consumer behaviour and climatic conditions to deliver affordable Lease to own solar services to Micro businesses in Nigeria. Our innovative business model and best-in-class technology is helping our customers to switch from petrol generators to solar. Our mission is to make solar accessible, reliable and affordable to Nigerian micro-businesses for productive use.
    Read more about this company

     

    IT Support Staff

    Job Brief

    • To assist in the collection and analysis of specific data required by management to generate intelligent insights that enable the company optimize its operations
    • To provide IT support across the organization on hardware devices
    • To serve as the primary contact for organizational software issues, by providing first level support to primary users.

    Key Responsibilities
    The Job responsibilities include without limitation, the following:

    • Provide IT support to all staff members on hardware devices, installations, and troubleshooting of systems.
    • Test new features deployed for company business’ (custom and off-the shelf) softwares.
    • Be responsible for creating and setting up email accounts, CRM accounts and other software accounts for all new and existing staff
    • Be responsible for disabling and removing email accounts, CRM accounts and other software accounts for all exited staff to ensure database security & integrity.
    • Serve as the primary contact for business software issues, ensuring quick resolution of downtime issues by managing third party service providers adequately to ensure integrated systems are running smoothly.
    • Communicating with all users of business softwares and ensuring all their issues/tickets are resolved within 24hrs of report.
    • Communicate ahead, downtime occurrences to all staff and recommend business continuity steps to ensure workflow is not inhibited.
    • Assist in the extraction, clean up and visualization of organizational KPI Dashboards, using Power BI, MS Excel (Pivot Tables) or other relevant tools.
    • Ensure database integration with CRM runs smoothly, and continuously monitor trends on visualized dashboards to gain insights and generate weekly recommendations.
    • Extract, clean, analyze and visualize data for the various departments of the business by being the primary contact for data requests.
    • Assist Senior and Middle Management team in preparation of reports.
    • Any other designated tasks assigned

    Requirements

    • Candidates should possess a Bachelor's Degree with at least 1 year experience.
    • Problem Solving/Analytical skills
    • Effective Time Management skill
    • Organizational skill
    • Attention to details
    • Excellent communication skills
    • Confidentiality and objectivity
    • Extensive knowledge of Strategy & Business Intelligence
    • Ability to prioritize issues
    • Project or Product Management Skill
    • Effective Internal & External Stakeholder Management
    • Working knowledge of integrated systems using APIs
    • Working knowledge of Microsoft office suite
    • Working knowledge of QuickBooks (or other accounting) software

    Method of Application

    Interested and qualified candidates should send their CV to: careers@winock.com using the Job Title as the subject of the email.

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