IT Support Specialist at Data2Bots

• The IT support specialist is to provide technical assistance, ensuring optimal use of our software technologies, enhancing system performance, and securing data.
• To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment.

Skills, Qualifications And Requirements

• A bachelor's degree in computer science, information technology, or similar.
• Proven work experience as an IT support specialist.
• Must reside in Abuja
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of IT softwares, and networks.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk and resolving software, such as Jira, Fresh teams etc.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.

Responsibilities

• Consulting with IT managers and other departments as required.
• Training end-users on software functionality and programs.
• Resolving logged errors in a timely manner.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Maintain/manages all IT infrastructure (Switch, Routers and more)
• Email Management (Creation, Deletion, Backup etc)
• IT Documentation and system maintenance
• Hardware troubleshooting, configuration, software upgrade and Repairs