IT Support & Social Media Manager at Professional Perfect Solutions

About the Role

• We are looking for a versatile and tech-savvy professional to handle both IT support functions and social media management to strengthen our showroom operations and online presence.

Role Overview

• The IT Support & Social Media Manager will be responsible for ensuring smooth technology operations within the showroom while also managing the brand’s online presence.
• This dual role requires strong problem-solving skills, customer service orientation, and creativity in digital marketing.

Key Responsibilities
IT Support:

• Provide technical support for hardware, software, and networking issues within the showroom.
• Maintain and troubleshoot POS systems, printers, internet connectivity, and other IT equipment.
• Ensure data security, backups, and proper system updates.
• Liaise with external vendors for technical issues beyond in-house expertise.
• Train showroom staff on basic IT tools, software, and troubleshooting.

Social Media Management:

• Develop and manage the showroom’s social media pages (Facebook, Instagram, WhatsApp Business, etc.).
• Create engaging content to promote Thermocool products, offers, and campaigns.
• Respond promptly to customer inquiries and comments on social platforms.
• Plan and execute digital marketing campaigns to drive showroom foot traffic and sales.
• Track and analyze social media performance and provide reports with improvement recommendations.
• Collaborate with the sales team to align social media promotions with showroom activities.

Qualifications & Skills

• Bachelor’s degree in IT, Computer Science, Marketing, or related field (OND/HND acceptable with experience).
• Proven experience in IT support/technical support.
• Hands-on experience with hardware, networking, and troubleshooting.
• Proficiency in social media platforms and digital marketing tools.
• Creative skills in graphics or video editing (Canva, Photoshop, etc. is an added advantage).
• Strong communication and interpersonal skills.
• Ability to multitask and balance technical and creative tasks effectively.
• Customer service-oriented with a proactive mindset.

Application Closing Date
20th October, 2025.