IT Support Personel at Anadach Consulting

Our client is a leading provider of world-class healthcare services for over 15 years in Lagos, The Facility is a growing family practice that places a strong emphasis on the delivery of high-quality Patient-centered family medicine.

As a result of expansion and strategic initiatives aimed at delivering increased value to the patient Experience, career opportunities exist for high performing professionals that can contribute in a Rapidly growing organization.
Reports to: The System Administrator
Location: Victoria Island, Lagos

The Role:
The candidate will be responsible for maintaining the computer networks of the organization, providing technical support, and ensuring the whole company runs smoothly. He/She will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems as they arise.

The candidate should have a thorough knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems. The ideal candidate should also have great troubleshooting abilities and attention to detail.

Duties and responsibilities

• Ensure 99% uptime of all IT equipment which includes Servers, Intranet and Internet, Telephones, users’ system, and other related tools.
• Update and maintain the clinic website
• Support LANs, WANs, network segments, Intranet, and internet systems.
• Analyze system logs and identifying potential issues with computer systems.
• Integrate new technologies into existing data center environments.
• Perform routine audit of systems and software.
• Apply operating system updates, patches, and configuration changes.
• Answer technical queries and assisting users.
• Document the configuration of the system.
• Back up of all electronic data daily.
• Assist with general administrative tasks
• All other tasks as may be assigned
• Website updates
• Network segments, Internet, and intranet systems support
• Computer systems and other peripherals
• Administration of data center and components
• Optimum utilization of software purchased
• Resource for technical (IT) queries

Qualifications and Experience

• Bachelor’s degree in Information Technology and/or Computer Science
• At least 3 years in an IT role of any capacity within any organization
• Any other relevant qualification or training is an added advantage
• Experience working in a medical facility is desirable

Behavioral Competencies

• Ability to build and manage relationships with others, especially staff and clients
• Ability to exhibit the characteristics of a professional person at all times
• Must be able to take initiative
• Must be enthusiastic and a team player
• Must have good observation skills
• Must be able to multitask
• Must be able to demonstrate good stress management
• Must be a good communicator and possess good organizational skills
• Must have integrity
• Must be a quick learner
• Must be empathetic
• Must be friendly

Technical Competencies

• Can identify and fix basic technological issues
• Has good knowledge of the latest technology used in thriving medical facilities
• Can prioritize tasks effectively
• Can effectively and efficiently analyze data.
• Has excellent presentation skills.
• Ability to negotiate effectively.
• Ability to coordinate effectively

Essential competencies and attributes

• English – must be proficient in both written and spoken aspects of the language
• Any other language skill is an added advantage
• Excellent use of Microsoft Office (Word, Excel, and PowerPoint), EMR (INSTA), reporting software, coding, and managing websites.