IT Support Officer at Sooyah Bistro

About the Role

• At Sooyah Bistro, we believe technology is the backbone of smooth operations. We are looking for an IT Support Officer who will be responsible for maintaining, troubleshooting, and improving our IT systems to ensure seamless day-to-day operations across all branches.

Key Responsibilities

• Provide first-line technical support for hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, POS machines, and other IT equipment.
• Monitor system performance and troubleshoot issues to ensure minimal downtime.
• Ensure data security, backup, and recovery processes are in place.
• Support the implementation of new technologies and upgrades.
• Manage and update IT documentation, user guides, and system records.
• Provide user training and support to staff across departments.
• Liaise with external vendors and service providers for IT-related services.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 2 years of experience in systems administration
• Proven experience in IT support or a similar role.
• Strong knowledge of computer systems, networks, and troubleshooting.
• Familiarity with POS systems and restaurant management software is an added advantage.
• Good problem-solving skills and ability to work under pressure.
• Strong communication and interpersonal skills.
• Proactive and detail-oriented with a passion for technology.