IT Support Officer at NOI Polls

Job Description

• Responsible for troubleshooting computer issues and providing technical support to employees, clients and other system users.
• He/She will be required to install and configure computer systems, diagnose hardware and software faults and solve technical and application problems.

IT Administration:

• Keep computer systems running smoothly and ensure users get the maximum benefit from them.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Planning and undertaking scheduled maintenance upgrades
• Monitor and maintain computer systems and networks.
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required in a timely manner.
• Provide support, including procedural documentation and relevant reports
• Support the roll-out of new applications
• Preparation and presentation of monthly departmental report.
• Set up new users' accounts and profiles and deal with password issues
• Test and evaluate new technology
• Maintain IT equipment asset log
• Performs miscellaneous job-related duties as assigned.

Educational Requirement / Key Technical Competencies

• HND / B.Sc in Computer Science or any related course from a recognized institution.
• 2-3 years experience in IT support or assistant roles.
• Experience with systems/network engineering.
• IT related certification will be a plus.

Person Specification

• Knowledge of current trends and developments in information technology.
• Excellent Customer Service skills
• Problem solving and critical thinking skills.
• Project Management skills.
• Teamwork and collaboration skills.