IT Support Officer at Kreateng

Job Description

• The IT Support maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise.

Responsibilities

• Bank Application Support: Create user, assign roles and privileges. Request ATM card. Support Mobile App (Android & IOS Apple). Resolve mobile app login issues.
• IT Requisition: Prepare requisition for Bank One user access, SMS transaction alert bill and virtual airtime top-up bill.
• Webmaster Support: Update current website of the bank and create web portal to support users as need be.
• Other Support: Manage asset inventory book, error logbook and visitors’ book(Vendor)
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests

Requirements

• Candidates should possess a Bachelor's Degree qualification
• Minimum of 2 years banking experience is ann advantage
• Familiar with C+, SQL, Azure, HTML, Git
• Familiar with Project management tools like Trello, JIRA, etc
• Patience and a good listening ability
• Problem-solving skills
• Love to help people
• Can take the initiative and adapt to a fast-paced work environment
• Can adapt quickly to interacting with different personalities
• Verbal and written communication
• Time management skills
• Familiar with CRM systems.