IT Support Officer at Filmhouse Cinemas Limited

• Provide first-level support to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Respond to support requests and incidents via email, phone, or ticketing system.
• Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
• Set up user accounts, permissions, and passwords in accordance with company policies.
• Assist in IT asset tracking and ensure accurate inventory management.
• Maintain documentation of IT processes, procedures, and knowledge base articles.
• Escalate unresolved issues to senior IT personnel when required.
• Support IT project rollouts and upgrades under the supervision of senior IT staff.
• Ensure compliance with IT policies and data protection protocols.
• Collaborate with other IT team members to identify recurring issues and opportunities for process improvements.
• Keep abreast of new technologies and best practices in IT support and service delivery.
• Contribute to the development and maintenance of IT documentation, knowledge base articles, and user guides.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Proven experience in a technical support role, preferably in an IT service desk environment.
• Strong knowledge of IT fundamentals, including operating systems (Windows, macOS), hardware components, networking concepts, and software applications.
• Experience with IT service management tools.
• Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
• Exceptional communication skills, both verbal and written, with a customer-oriented approach.
• Ability to multitask, prioritize workload, and work effectively under pressure in a fast-paced environment.