IT Support Manager (E-hailing) at Globalclique

The Job Description

• As the IT Support Manager, you will serve as the operational backbone of the organisation’s technology function.
• This is a critical mid - to - senior role responsible for ensuring the day - to - day reliability, availability, and security of all IT systems, end-user devices, internal networks, and the support services that keep the business running at full capacity.
• You will manage the IT helpdesk function, oversee hardware and software asset management, coordinate with vendors, and serve as the first line of escalation for all technical incidents — ensuring that every team member across the organisation has the tools and support they need to perform at their best.
• You will report directly to the IT Manager and work closely with all departments to deliver responsive, high - quality technical support in a fast - paced, pre - launch environment.
• This is a hands - on role with a clear path into broader IT leadership as the company scales.

Key Responsibilities
IT Helpdesk & End - User Support:

• Manage the IT helpdesk and serve as the primary point of contact for all internal technical support requests.
• Triage, log, and resolve incidents within defined SLA targets
• Provide hands - on technical support for hardware (laptops, desktops, mobile devices, printers) and software (OS, productivity tools, and business applications).
• Set up, configure, and troubleshoot workstations and devices for new and existing staff during onboarding and role transitions.
• Maintain a structured IT knowledge base and self - help documentation to reduce recurring support requests.

Infrastructure & Asset Management:

• Oversee the deployment, maintenance, and lifecycle management of all IT hardware, software licences, and peripherals.
• Maintain an accurate, up - to - date IT asset register tracking all devices, licences, and equipment.
• Monitor and maintain the performance and availability of internal network infrastructure, including LAN, Wi-Fi, VPN, and internet connectivity.
• Coordinate hardware procurement, repairs, and replacements in line with budget guidelines and operational requirements.
• Support the IT Manager in the monitoring and maintenance of cloud infrastructure environments (AWS, GCP, or Azure).

Cybersecurity & Compliance Support:

• Enforce access control policies — including user account provisioning, role - based access, and timely offboarding of leavers.
• Monitor and manage endpoint security, antivirus deployment, and software patch updates across all devices.
• Support compliance with the Nigeria Data Protection Act (NDPA) and internal data security protocols.
• Assist in conducting access log reviews, security audits, and vulnerability assessments as directed by the IT Manager.
• Educate staff on cybersecurity best practices, phishing awareness, and password hygiene through regular training and communications.

Vendor & Systems Coordination:

• Liaise with third - party technology vendors, ISPs, and SaaS providers to ensure consistent service delivery and timely issue resolution.
• Assist in the evaluation, procurement, and onboarding of new software tools and technology solutions.
• Provide technical support and coordination for cross - departmental system integrations and platform upgrades.
• Prepare regular IT support reports covering ticket volumes, resolution times, recurring issues, and system availability metrics for management review.

Candidate Profile
What We Are Looking For:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
• Experience: Minimum of 3 – 5 years of progressive experience in IT support or systems administration, with at least 1 year in a supervisory or team lead capacity.
• Security & Compliance: Solid understanding of endpoint security principles, access control best practices, and data protection compliance. NDPA awareness is a distinct advantage.
• Core Competencies: Exceptional problem - solving skills, a calm and methodical approach to incident management, and the ability to explain technical issues clearly.
• Soft Skills: Strong service orientation, excellent communication skills, high attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Mindset: Proactive, reliable, and committed to continuous improvement — comfortable working independently and as part of a small, agile technology team.

What we Offer

• Remuneration: Attractive salary package with performance - based reviews.
• Foundational Impact: A unique opportunity to shape the IT support culture of a soon - to - launch tech mobility company from day one.
• Structured Growth: A clear, transparent career progression path into senior IT and technology leadership roles.
• Dynamic Culture: A collaborative, innovation - driven work environment that values agility and excellence.
• Industry Exposure: Direct involvement in scaling a technology - enabled mobility business with national impact.
• Continuous Development: Dedicated professional development, certification support, and executive training.