IT Sales Account Manager at Alfred & Victoria Associates

Job Purpose

• The purpose of this job role is to create long term relationships with the portfolio of assigned customers.
• The role serves to understand the customer's demands, plan on how to meet these demands, and generate sales for the company as a result.
• The job role ensures the sales of the company’s products and services within a defined line of business (LOB). Ensures consistent, profitable growth in sales revenues within the LOB through execution of agreed sales strategies.

Key Responsibilities

• Generate sales for a portfolio of accounts and reach the company's sales target
• Identify new sales opportunities within existing accounts to maintain a client-account manager relationship by up-selling and cross-selling
• Attending client’s meetings
• Preparation of Proposal, bids and quotes
• Participate in all sales meetings along with attendance of Tech shows as required
• Ensure excellent customer satisfaction working with customers
• Provide feedback from customers and ensure resolution of issues (if any).
• Maintain and update customer contact records
• Identify/manage and escalate/solve conflicts with clients
• Interact and coordinate with the sales team and other staff members in
• other departments working on the same account
• Identify clients’ budgets
• Meet targets and deadlines for accounts

Key Result Area:

• Achievement of the LOB’s sales target
• Maintain a good working relationship with team members.
• A satisfied clientele portfolio
• A cordial and efficient synergy between the sales team and the technical team

Experience & Education Requirements

• A minimum qualification of First Degree in any related field.
• A minimum of 4 years in sales role in an active capacity (IT Sector)
• Experience in a target-driven environment is an added advantage

Knowledge Requirements:

• Market Knowledge
• Product/Solutions Knowledge
• Customers’ knowledge
• Competition’s knowledge

Skill Requirements:

• Negotiation skills
• Good prospecting skills
• Rapport building on skill
• Active listening skill
• Effective communication skills
• Presentation skills
• Effective writing skills
• Relationship management skills
• A passion for selling
• Negotiation skills
• Leadership skills