IT Project Manager at WIOCC Nigeria Limited

The IT Project Manager is responsible for overseeing all aspects of project planning, implementation, and execution. This includes managing both individual projects and groups of related company projects in a coordinated manner. The role ensures that all projects deliver their intended benefits and remain aligned with organizational goals throughout the project lifecycle.

Reporting Line: IT Program Manager

Key Duties & Responsibilities

Project Management & Execution

• Lead and manage IT & Systems support and software development projects to ensure timely and successful delivery.
• Oversee end to end project requests from user departments, ensuring a high level of client satisfaction.
• Develop and maintain essential project documentation, including project charters, project plans, risk registers, budgets, and lessons learned.
• Track project progress using tools such as Project Plan 3, Power BI, Power Apps, and OnePlan.
• Monitor delivery milestones to ensure alignment with agreed client timelines.

Stakeholder & requestor Engagement

• Collaborate closely with users and IT & Systems engineers to understand requirements and ensure alignment.
• Serve as the primary point of contact for users, providing accurate and timely updates and reports.
• Build and maintain effective relationships with internal teams, external partners, stakeholders, and management.
• Ensure all deliverables meet or exceed user expectations, maintaining strong client satisfaction levels.

Cross-Functional Coordination

• Lead virtual teams consisting of user or requesting departments and IT & Systems teams (support and software development teams).
• Coordinate and liaise with Legal, Procurement, Administration, Logistics, and Finance teams for projects involving new equipment or software purchases and license renewals, ensuring timely delivery.
• Coordinate with Procurement and internal IT & Systems to ensure supplier products and services are compliant with industry and organizational standards.
• Address and mitigate project concerns, contractual challenges, and risks, escalating issues where necessary.

Process & Performance Improvement

• Actively participate in and promote the project gate review process.
• Actively participate in and promote the budget management and planning process while collaborating with stakeholders to ensure business needs are factored in and fully aligned with financial objectives.
• Track and ensure that purchases and software/service renewals are in line with the approved budget.
• Oversee vendor and logistics management to ensure timely delivery of goods and services.
• Ensure and track compliance with key audit requirements communicated through IT & Systems policies and standard operating procedures.
• Maintain accurate data within NetSuite and other project management tools.
• Serve as a deputy to the Program Manager as needed and contribute to ad hoc reporting.
• Actively support process improvement and automation initiatives

Minimum Qualifications:

• Bachelor’s degree (or equivalent); a master’s degree is an added advantage.
• PMP, PRINCE2, or AGILE (Scrum Master preferred) certification is mandatory.
• Proficiency in Microsoft Project.
• Excellent command of English in written and spoken communication.

Experience & Skills:

• A minimum of 6 years of technical experience in the telecom or IT industry, with at least 4 years in a project management role.
• Effective project management skills, including experience in written and verbal communication, as evidenced by work history and accomplishments.
• Strong written and verbal communication skills, with the ability to summarize and present key information to stakeholders concisely.
• Proficiency in BOSS tools and Microsoft Office suite, including MS Project and Agile methodologies (Scrum, Kanban, sprint planning).
• Strong problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent interpersonal skills, including active listening, negotiation, and conflict resolution.
• Proven ability to work cross functionally and influence teams in a matrix environment.

Attributes

• Client focused, relationship builder
• Integrity, honesty with high ethical standards
• Boundless, passionate and flexible
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Excellent English written and verbal communication skills
• Passion for technology and innovation
• Ability to work under pressure, multi-task and think creatively
• Efficient time management, fast learner in a fast-paced dynamic environment