IT Officer at Padua Petroleum Nigeria Limited (PPNL)

Division/Department: IT Department
Reports to: General Manager
Interfaces with:  Internal Staff – Everyone, External: IT Vendors, Clients etc

Duties and Responsibilities

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks.
• Take staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required.
• Provide support, including procedural documentation and relevant reports.
• Participates in the development, implementation, and maintenance of policies, objectives, short- and long-range IT planning, with an emphasis on advocating for the needs of the area(s) supported; implements tracking and evaluation programs to assist in accomplishment of established goals.
• Review vendor contracts and participates in IT purchases (hardware, software and services) to ensure effective deployment of solutions aligned with user needs.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Work continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritize and manage many open cases at one time.
• Rapidly establish a good working relationship with customers and other professionals, such as software developers.
• Test and evaluate new technology.
• Conduct electrical safety checks on computer equipment.
• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment and/or systems.
• Other duties as may be assigned.
• Prepare and send weekly reports to the IT Coordinator on work status of the IT Department.

Key Performance Indicators:

• Mean Time to Detect
• Mean Time to Repair
• Number of breakdowns of IT Infrastructure.
• Internet/Technology Downtime and Mean Time To Recover (MTTR)
• Number of Internal/External Customer Support requests.
• Percentage increase over time of desktops/laptops in which external storage backup device and sensitive data scanning tool has been deployed
• IT ROI
• IT Cost Breakdown
• Web Server Availability
• IT Network Availability.
• Internal/External Customer Satisfaction Level.

Education and/or Work Experience/Skills Requirements:

• BSc / HND in Information Technology or Computer Science or any relevant field is desirable.
• Should be a currently serving NYSC Corps member.
• Strong problem-solving skills
• Should have a strong customer focus
• Knowledge of current trends and developments in Information Technology.
• Strong technical expertise in Information Technology.
• An ability to withstand pressure and stick to strict deadlines.
• A keen eye and attention to details
• Have a technical logical thought process.
• Strong Interpersonal and Communication skills (both verbal and written)
• Ability to provide strategic guidance and counsel in all aspect of IT systems.
• The ability to think logically
• A good memory of how software and operating systems work
• Excellent listening and questioning skills, combined with the ability to interact confidently with staff and clients to establish what the problem is and explain the solution.
• The ability to work well in a team
• The ability to prioritize your workload.
• Should have some appreciable knowledge of HSE andbe ready to take up HSE responsibilities as well.