IT/Innovations Officer at Idmibok International (360 HSDC)

Job Overview

 The IT/Innovations Officer is responsible for supporting the daily IT operations of 360HSDC, including computer hardware and software, and thus has a direct impact on productivity of colleagues. S/he will offer the first tier of technical support for staff based in the region, ensuring timely resolution to technical issues with a focus on customer service.

Responsibilities

• WAN connectivity and maintenance (Internet connection and services; Broadband, leased line, ADSL, ISDN or dial-up connection and devices configuration and maintenance)
• Computer hardware and application installation, configuration, troubleshooting and maintenance (laptops, desktops, printers, mobile phones, Windows OS updates, approved 3rd party software updates, Microsoft Office suite) following 360HSDC’s established procedures
• Web design, development and management
• Act as the point of contact with 360HSDC, respond to all end user support issues and requests, escalating as needed
• Provide assistance in the local procurement of IT related equipment with regards to 360HSDC’s standards.
• Advise and execute IT/MIS efforts, including developing and designing mobile apps, communication tools, drafting proposal shell using adobe suite and any and all business and communication materials. 
• Lead all technical inputs to IT and work with the operations manager in growing the communications and ICT aspects of the company.
• Contribute to the design, management, and implementation of any and all country office IT/MIS projects
• Ensure Software and antivirus updates are current for all staff
• Review system logs and assess any errors; resolving or escalating if present
• Remove unauthorized software as detected by monitoring tools.
• Prepare the report on monthly incidents and scheduled services performed.
• Document common technical support issues with resolution, proactively identifying recurring issue areas and implementing solutions
• Manage incoming and outgoing of personnel as pertaining to IT, including local hardware procurement. Take ownership of the onboarding and separation processes
• Take budgetary responsibility for services within region
• Support workshop and meeting audio-video technology
• Document standard business processes
• Manage and administer user accounts

Other duties as assigned

Qualifications

• Bachelor’s degree in IT or related course; advanced degree is an advantage
• 4 years of experience in providing technical support in a complex organization
• Expertise in Microsoft operating systems and applications: 7, 10; Office 2013, 2016, 2019, Office 365
• Experience configuring and supporting peripherals: docking stations, monitors, printers, etc.