IT Help Desk Officer (Freelancer) at The Confederation of African Football (CAF)

Location: Cairo, Egypt

Description

• Ready to lead a new era in African football?
• You believe you have the educational background and professional experience to elevate the organization to the highest international standards?
• CAF is looking to recruit an IT Help Desk (Freelancer) to assist employees with any issues involving their computer hardware, communications software, or computer applications.

Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Creating, analyzing, reporting, converting, or transferring data, using specialized applications program software.
• Providing solutions and advice on technical issues.
• Creating, or transferring data, using specialized applications program software.
• Responding to emails and calls on technical issues.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the organization.
• Documenting and analyzing technical issues.
• Repairing and replacing equipment as necessary.
• Setting up accounts for new users.
• Testing new technology.

Requirements (Profile)

• Bachelor's Degree in Information Technology, Computer Science, Engineering or similar.
• At least 5 years experience in the IT field.
• Fluent in English and French language both written and spoken is a must; command of any of the other languages is a plus.
• Excellent organizational and time management skills.
• Strong sense of responsibility, and integrity with high level of proactivity.
• Organizational skills and ability to manage deadlines.
• Manage working under pressure.
• A solid understanding of data privacy and information security principles.