IT Change Analyst at Workforce Group

Workforce group is recruiting IT Change Analyst for a client

Qualification: Hnd/BSc minimum of Lower Credit/Second class lower in related discipline

Experience: Minimum of 0-2 years relevant experience

Skills Required/Person Specification:

• People Management
• Customer Focus
• Integrity
• Ability to work well under pressure.
• Excellent verbal and written communication skills.
• Ability to work with minimal supervision.
• A hands-on officer who is technically savvy, mutable, and works well with both internal and cross-functional teams, Users, and top management.
• Take appropriate decisions whilst at the same time, ensuring that others do likewise.
• Remain rational when dealing with others, work within organizational requirements, be systematic and factual when dealing with colleagues, and handle conflict by adopting a logical and unemotional approach until a solution becomes achievable.
• Work persistently when gathering information and seeking solutions to problems

Brief Job Description

• Review and record requests for change (RFCs)
• Categorize change requests
• Prioritize changes according to business objectives
• Accept or reject RFCs
• Convene the change advisory board (CAB) meetings.
• Create and circulate the change schedule
• Initiate and follow through with the Post Implementation Reviews (PIRs) after deployments
• Maintain all change documentation (policies, procedures, templates, etc.)
• Produce management reports
• Identify opportunities for service improvements

Salary: 102,000 + other benefits