Internal Control Manager at Genesis Group

Key Responsibilities
Revenue Assurance & Front-of-House Controls:

• Continuously assess room revenue controls: rate integrity, discount approvals, upselling practices, complimentary/house-use handling, and PMS audit trails.
• Conduct surprise audits on Front Office cash floats, night audit packages, rate overrides, and city ledger postings.
• Test compliance with OTA contracts, channel manager settings, and dynamic pricing rules to minimize revenue leakage.

F&B & Event Operations Controls:

• Evaluate buffet and à la carte controls including recipe adherence, portioning, voids, complimentary meals, and post-void authorizations.
• Review banquet/event billing processes: BEO accuracy, consumption-based billing, beverage reconciliation, and post-event revenue confirmation.
• Audit bar inventories, perpetual stock movements, and open item consumption to highlight high-risk variance patterns.

Procurement & Inventory Integrity:

• Strengthen the procure-to-pay cycle: purchase request approvals, vendor onboarding, price checks, receiving practices, and invoice matching.
• Run targeted audits on high-shrink items (beverages, premium amenities, spa products) using cycle counts and consumption analysis.
• Partner with culinary and cost-control teams to ensure recipe costing aligns with actual yield and market pricing.

Risk Management & Compliance:

• Map operational risks across departments and maintain a live risk register with owners, mitigation measures, and testing plans.
• Ensure adherence to internal policies, brand standards, local regulations (such as liquor laws, safety controls), and cash-handling procedures.
• Lead forensic reviews in cases of suspected fraud, unethical behavior, or irregular financial trends.

Systems & Data Controls:

• Review PMS, POS, Inventory, and Accounting system setups to ensure accurate user rights, authentication, approval workflows, and audit logs.
• Collaborate with IT to close system loopholes that enable unauthorized transactions or manipulations.
• Analyze data to identify unusual patterns—revenue dips, abnormal void percentages, discount clusters, stock anomalies.

Cross-Functional Coaching & Process Improvement:

• Train department heads and supervisors on control discipline: documentation, approvals, reconciliations, and exception handling.
• Facilitate monthly control-health meetings with operations and finance to address gaps and implement corrective actions.
• Promote a culture where operational excellence and compliance support the guest experience—not hinder it.

Reporting:

• Produce concise, insight-driven audit reports highlighting root causes—not just symptoms—and practical improvement plans.
• Track remediation progress and escalate persistent issues with measurable business impact.

Required Qualifications & Experience

• Bachelor’s degree in Accounting, Finance, Hotel Management, or related field.
• 5–8 years of experience in hotel/resort operations, audit, or risk management.
• Strong knowledge of PMS/POS systems (e.g., Opera, Protel, Micros, Oracle Hospitality, SunSystem).
• Demonstrated experience analyzing operational data and resolving cross-departmental control issues.

Key Competencies:

• Operational fluency: Understands how a hotel makes money and where money leaks.
• Commercial judgment: Ability to balance control rigor with guest experience and operational realities.
• Investigative mindset: Curious, persistent, and objective with strong ethical grounding.
• Data storytelling: Turns numbers into actionable insights.
• Influence without authority: Gains buy-in from front-line staff to senior management.