Internal Control Manager at Genesis Group

Description

• The Internal Control Manager is responsible for safeguarding the company’s assets, ensuring compliance with hospitality industry standards, and maintaining operational integrity across all departments.
• This role drives a culture of accountability by assessing risks, monitoring key control processes (cash handling, procurement, inventory, guest billing, etc.), and implementing corrective actions that enhance financial accuracy and operational efficiency.

Key Responsibilities
Risk Assessment & Control Framework:

• Map, evaluate, and regularly update business processes (front office, F&B, rooms, purchasing, payroll, spa, events) to identify potential control gaps or exposure areas.
• Develop, document, and continuously refine the internal control framework in line with hotel brand standards and local regulatory requirements.
• Conduct periodic risk-based audits focused on operational and financial areas unique to the hospitality environment.

Operational Controls & Process Improvement:

• Oversee cash and credit control procedures across outlets, ensuring accurate daily reconciliation, float management, and variance resolution.
• Review procurement-to-payment cycles to verify vendor authenticity, price competitiveness, and adherence to approval matrices.
• Monitor inventory management for food, beverage, minibar, and housekeeping supplies; enforce cycle counts and loss prevention measures.
• Work closely with operational heads to streamline procedures without compromising compliance or guest experience.

Compliance & Reporting:

• Ensure compliance with internal policies, brand audit requirements, and statutory regulations (tax, data protection, labor, etc.).
• Prepare clear, data-driven internal control reports and present findings with actionable recommendations to management and ownership.
• Track remediation plans and verify that all audit points are closed within agreed timelines.

Training & Culture of Control:

• Conduct regular training sessions for department heads and team members on internal control principles, fraud prevention, and ethical conduct.
• Act as the control liaison between corporate office, property management, and external auditors.
• Promote accountability and control consciousness throughout the property.

Qualifications & Experience

• Bachelor’s Degree in Accounting, Finance, or Business Administration (CPA, ACCA, CIA preferred).
• Minimum of 5 years of experience in internal audit, finance, or internal controls within the hospitality sector.
• Proven ability to translate audit findings into practical, property-level solutions.
• Excellent analytical skills, integrity, and diplomacy in handling sensitive operational matters.

Key Competencies:

• In-depth understanding of hotel operations and cost control mechanisms.
• High attention to detail with the ability to identify inefficiencies and propose improvements.
• Strong communication and interpersonal skills to work effectively across departments.
• Business-minded approach balancing control with operational practicality.