Internal Communication Officer at Tropical General Investments (TGI) Group

Key Responsibilities:

• Communication Strategy: adapt and execute the internal communication strategy by developing campaigns that enhance employee engagement and contribute to the overall organizational objective.
• Content Creation: collate and create compelling content including Group and BU activities, for dissemination across various internal channels, including emails, newsletters, intranet, and internal social media platforms.
• Messaging: partner with HODs and BU Heads to craft and deliver key messages and updates to the organization.
• Employee Engagement: plan and execute initiatives that foster a positive corporate culture and encourage employee participation and feedback.
• Change Management/Crisis Communication: manage internal communication during crises as directed by the Crisis Committee or during significant changes, ensuring timely and transparent information dissemination.
• Channel Management: oversee the management and continuous improvement of internal communication channels, ensuring they are effective and user-friendly.
• Event Coordination: organize and manage internal events, such as town halls, employee meetings, and recognition programs.
• Feedback and Metrics: collate and analyse feedback from employees on communication effectiveness vis-à-vis analytics from the digital platforms where possible and use the metrics to drive improvements.
• Collaboration: work closely with Group HR, BU Heads and other Centralized functions to align messaging and support company initiatives.

Qualifications:

• Bachelor’s degree in Communications, Public Relations, Journalism, or a related field.
• Minimum of 4 years of experience in internal communications or a related role.

Skills:

• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to work collaboratively with all levels of the organization.
• Proficiency in using internal communication tools and platforms (e.g., SharePoint, Intranet, etc.).
• Ability to manage multiple projects and meet deadlines.
• Creative thinking and problem-solving abilities.
• Strong attention to detail and organizational skills.