Respond to and resolve technical support requests from staff. This includes network, Software, and hardware problems.
Perform diagnostics and troubleshoot network connectivity, configuration, and performance issues.
Repair and maintain laptops and other computer hardware as needed.
Monitor and maintain IT systems to ensure optimal performance and reliability.
Perform routine system updates and patches as required
Provide exceptional customer service by addressing and resolving technical issues efficiently and professionally.
Work closely with other IT team members to address complex issues and implement improvements.
Coordinate with external vendors for specialized technical support when necessary
Train staff on basic IT procedures and troubleshooting techniques.
Prepare daily reports on all task done.
Requirements:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience of 1-2 years in a technical support role, preferably in a call center environment
Strong knowledge of Networking and network troubleshooting skills, including connectivity, router configuration (preferably Mikrotik router), and performance problems.
Ability to repair and maintain laptops and other computer hardware.
Familiarity with Windows operating systems and software applications.
Experience with support ticketing systems and remote desktop tools.
Excellent verbal and written communication skills.
Ability to explain technical issues in a clear and understandable manner.
Strong analytical and problem-solving skills with a proactive approach to resolving issues.
Ability to work well under pressure and manage multiple tasks simultaneously.
Strong commitment to providing high-quality support.
High ethical standards, Trustworthy and result-focused
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