Information Counselling and Legal Assistance (ICLA) Technical Assistant at Future Resilience and Development Foundation (FRAD)

Job Roles and Responsibilities

• Ensure adherence to FRAD Foundation policies, tools, handbooks, and guidelines.
•  Support in complaint and feedback mechanisms for beneficiaries.
•  Support case intake, consent, and registration using standardized tools.
• Provide timely information, counselling, and referral services to beneficiaries.
•  Follow up on cases, ensuring timely updates and closure.
• Participate in community sensitization and information sessions.
•  Engage and coordinate with community leaders and partners.
•  Assist in organizing and delivering tasks in line with priorities and standards.
• Assist in monitoring and reporting on project activities, ensuring compliance with plans and FRAD Foundation standards.
•  Prepare and develop status reports, including documentation of project achievements and deliverables, as required by management.
•  Submit timely weekly, monthly, and quarterly reports.
•  Document case studies, success stories, and lessons learned.
•  Assist in the development and adaptation of training and information dissemination materials.
•  Promote and share ideas for technical improvement.
•  Contribute to organizational learning through specific technical analysis, lessons learned, and reports.
• Ensure that projects target beneficiaries most in need and explore and assess new and better ways of assistance.
• Ensure proper filing of relevant documents according to procedures.
•  Attend capacity building sessions and team meetings.
• Any other task assigned by the supervisor.

Qualifications

Academic Background: Degree or Diploma in Law, Political Science, International Relations, or Social Sciences. 

Professional experience and skills

• Minimum 2 years of experience in a humanitarian context.  
• Demonstrated knowledge of housing, land and property and dispute resolution mechanisms. 
• Documented results related to the position’s responsibilities.
• Fluency in English, both written and verbal. 
• Handling insecure environments  
• Managing resources to optimize results 
• Empowering and building trust 
• Managing performance and development 
• Planning and delivering results 

Languages:  Fluency in English and Hausa required

Personal Attributes:

• Passion for FRAD’s mission and commitment to social impact.
• Entrepreneurial spirit and ability to innovate.
• Resilience and adaptability in a fast-paced and challenging environment.
• Strong leadership and team-building skills.
• High level of integrity and professionalism.