ICT Support Officer at Rome Business School Nigeria

Role Overview

• We are seeking a proactive and technically skilled ICT Support Officer to join our team. The successful candidate will be responsible for maintaining ICT infrastructure, supporting end-users, and ensuring the smooth operation of technology systems that support daily operations.
• This role requires strong troubleshooting skills, hands-on technical expertise, and the ability to respond promptly to technical incidents while maintaining high service standards.

Key Responsibilities

• Monitor, maintain, and optimize LAN/WAN, Wi-Fi, VPN, internet connectivity, and failover systems to ensure reliable network performance and uptime.
• Install, configure, troubleshoot, and maintain end-user devices while providing timely technical support to users.
• Provide setup, operational support, and real-time troubleshooting for audiovisual and presentation systems during meetings, trainings, and events.
• Oversee ID card printing and issuance processes while maintaining the associated systems and equipment.
• Manage ICT asset tagging, stock-taking, reconciliation, and maintain accurate inventory records.
• Diagnose and resolve network, device, and system issues within agreed service levels, escalating complex cases as needed while maintaining accurate incident documentation.
• Support endpoint security, enforce ICT policies and standards, and promote safe, responsible use of technology across the organization.

Qualifications & Experience

• HND / BSc in Computer Science, Information Technology, Engineering, or related field
• 2–4 years hands-on ICT support experience (education or enterprise environment preferred)
• Strong practical knowledge of:
  • Networking (LAN/WAN/Wi-Fi)
  • Hardware troubleshooting
  • AV and classroom technology
• Professional certifications are an advantage (CCNA, Network+, ITIL, Microsoft, etc).

Core ICT Skills & Competencies:

• Strong troubleshooting and analytical skills
• Excellent attention to detail and documentation discipline
• Ability to work under pressure and respond quickly to incidents
• Strong customer-service orientation
• Good communication and teamwork skills
• Willingness to support weekend and executive classes.

Why Join Us?

• Critical ICT role supporting academic excellence
• Exposure to modern classroom and hybrid learning technologies
• Opportunity to work in a structured, professional environment
• Career growth within ICT operations and infrastructure
• Competitive remuneration and performance-based evaluation.