ICT Manager / Personnel at HRbreakoutRoom

Industry: Renewable Energy

Job Summary

• The ICT manager will ensure the smooth operation of the ICT department in alignment with the business objectives of the organisation
• The ICT manager will plan, direct, coordinate and design ICT-related activities, as well as provide administrative direction and support for daily operational activities of the ICT department.

Responsibilities

• Lead large IT projects, including the design and deployment of new services
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Help define IT infrastructure strategy, architecture, and processes
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Assess vendors and develop test strategies for new hardware and software
• Troubleshoot hardware and software issues related to internal IT
• Day to day management of theICTorganization of the utility, as well as support and improve the manual operations in the system.
• Integrate all software and platform according to the company's needs and growth plans
• Ensure data compliance across all company platforms
• Manage the Customer Care department to utilize and better perform their service with Technological improvement
• Work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions.
• Ensure financial controls and processes forICTare established which can be independently audited.
• Ensure coordination with the following Shared Service functions contained within the utility’s umbrella organisation.
• Continue to prepare theICTgroup for the Ring Fencing initiative currently in progress at the utility.
• Manage company's website
• Comprehensive knowledge of information and communication Technology (ICT)
• Manage both business and operationalICTfunctions
• Integrate allICTplatforms for the company’s reporting and monitoring
• Manage and Build an internal CRM for customer service team to manage their day to day operations.
• Knowledge of Software development and practices using latest technologies such as HTML, CSS, PHP (Laravel and Lumen), Javascript (Vue JS, React JS, Node JS, Express JS), Database (MySQL, Redis), Server Management (cPanel, FTP, SSH) and CSS frameworks (Bootstrap, Tailwind), Python.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
• 2-5 years of experience working in IT operations
• Experience leading andmanaginglarge IT projects and rolling out IT infrastructures across various technologies
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
• Strong critical thinking and decision-making skills
• Excellent project management skills and strong ability to prioritise
• Firm grasp on IT infrastructure and operations best practices.

Compensation
Competitive cash compensation.