ICT Manager, Clinical and ERP Applications at Deloitte

Job Purpose

The ICT Manager, Clinical and ERP Applications will be responsible for managing the clinical application systems within the organisation, ensuring smooth system functionality and the implementation of clinical systems that are aligned with the AMCE's needs, objectives, and requirements. He/She will also be responsible for managing the Clinical Applications team, monitoring their performance levels, and ensuring optimal workload distribution and service delivery.

Leadership

• Initiate the necessary planning and development to ensure that all opportunities to improve Clinical Systems delivery are exploited.
• Develop, direct, and assist members of the Clinical Systems team to ensure that best practices are always followed, thereby ensuring efficient service delivery.
• Lead the organization's investigation and resolution of complex service problems/faults involving Clinical Systems.
• Ensure that all Clinical Systems have recovery plans in place in the event of any unanticipated system failures.
• Ensure that a schedule is in place for any routine system work to maintain the smooth operation of systems, ensuring that this will not impede service delivery.

Core Responsibilities

Strategic Development

• Review and maintain up to date policies, guidelines, standard operating procedures, relating to the use of Clinical Systems across the organisation.
• Ensure that clinical systems are up to date and maintained in order to deliver a highly available service to users.
• Ensure all new clinical systems that are to be introduced are reviewed and keep up-to-date the organization's policies, guidelines, and standard operating procedures pertaining to the use of Clinical Systems.
• Ensure that clinical systems are maintained and up-to-date in order to provide users with a service that is highly available.
• Plan and implement enhancements to the existing system service, as well as investigate ways to improve the system service delivery.
• To ensure that all new clinical systems that are to be implemented have been subjected to rigorous testing, risk management analysis, and other forms of testing to ensure that they are fit for purpose.
• Ensure that monitoring of service delivery is effective.
• Carry out investigations of complex systems and technologies, as well as fault detection and resolution, in order to ensure the efficient operation of the business.
• Provide technical and professional expertise regarding Clinical Application systems, ensuring that they have undergone rigorous testing, risk management analysis, and other forms of testing to ensure that they are fit for their intended purpose.
• Ensure effective monitoring of service delivery is in place.
• Conduct investigations of complex systems and technologies, as well as fault finding and resolution, to ensure the smooth operation of business operations.
• Provide technical and professional knowledge of the Clinical Application systems in use.

Governance

• Ensure that effective licensing is in place for all Clinical Application systems and that these systems adhere to all applicable legal requirements.
• Ensure that system operations comply with all applicable legal requirements.
• Assume responsibility for ensuring that Clinical Application systems personnel have attained the required compliance to work with the systems.
• Ensure that Clinical Application Systems-related policies are updated and are in line with National policy, standards, and guidance.

Additional Responsibilities

• Operate a cost-effective service, displaying expert knowledge and exceptional standards of Clinical Application systems across the organization, while maintaining a high level of expertise.
• Provide updates on the Clinical Systems Application in meetings with multiple levels of stakeholders.
• Allocate resources and the financial budget, ensuring that these fall in line with the strategic plan set for Clinical Application Systems.
• Act as lead for Equality & Diversity in the Clinical Application Systems department to ensure the development and effective implementation of a strategy, set of policies, procedures and monitoring and control systems are in place.
• Work with HR to carry out team recruitment, retention, performance management, and development.
• Work with the Recruitment Manager to establish connections with local, international, and online communities in order to cultivate a talent pipeline to support the company's growth.
• Responsible for the development of employees with high potential, utilizing a structured approach to mentoring and cultivating key talent at all levels of management.
• Coordinate and facilitate consultations with stakeholders to define business and system requirements to ensure improvements and any required system implementations to help the organization achieve its goals.
• Establish credibility throughout the organization and lead by example as a proactive senior leader and agent of change who earns respect by demonstrating a firm grasp of the objectives and goals.
• Collaborate with the organization as a whole to ensure effective integration of the Clinical Applications with systems used by other departments, with the goal of enhancing clinical workflow across the organization.
• Develop and retain Clinical Application Systems personnel with the appropriate blend of business knowledge and technical skills required to achieve strategic objectives and ensure the department's core functions are dependable, stable, and effective.
• Provide strong leadership to cultivate, coach, and ensure the high performance of the team.
• Ensure that employees attend mandatory training and refresher courses as required by law.
• Participates in and manages the clinical application processes/information-related staff training.
• Work with the senior management team to horizon scan for new nursing technology or sector related improvements.
• Provide the business with solutions and services that preserve and expand its competitive advantage in the industry.
• Evaluate, select, and implement new technologies/systems necessary for the

Qualifications

Educational Requirements

• Bachelor’s degree in relevant discipline
• MSc.in a relevant discipline will be an added advantage.

Professional Requirements

• Possession of a professional certification is an added advantage.
• Evidence of continuing professional and managerial development.

Experience Requirements

• Extensive experience in the implementation and management of clinical systems
• High level of understanding of clinical workflows within a hospital setting
• Experience in leading a team of system technicians to support the achievement of business objectives