ICT Engineer at Best Western Plus Hotels

Responsibilities

• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness of all data equipment and computer rooms.
• Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, email accounts, and also support for the underlying server/desktop infrastructure.
• Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup and device configuration.
• Good knowledge of server hardware, Disk storage technology, I/O devices.
• Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
• Knowledge of network infrastructure,
• Wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
• Background in highly available systems and image capture/management systems.
• Extensive knowledge on Active Directory, Management and Implementations.
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Manage leadership in the establishment of project scope, technical strategy , cost, budget and staff support requirements with new IT initiatives.
• Prepare Policy & Procedures for the IT Department and for the user department.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Anti virus setup and day to day support.
• Able to plan, assign and take the report from the IT team.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Ensure that policies and procedure relating to PCI compliance are updated.
• Maintains a system error / progress log book and deals with reported problems.
• Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
• Monitors and maintains proper inventory of hardware and software license.
• Is aware of IT Security Policies and ensures implementation through regular staff training.
• Keep updated with latest hotel technology and security risks on a regular basis.
• Able to perform other IT or Systems related task assigned by the management.

Desired Qualifications

• Candidates should possess a Bachelor's Degree / HND qualification.
• Minimum of 2 years work experience.
• He / She must be a self-starter, alert, energetic, responsible and flexible.
• He/She must be a good communicator
• Possession of relevant Certification is an added advantage.