I.T Business Solutions Support Specialist at Transmed - Nigeria

Job Summary

• To provide first the level of support to the issues and queries reported by the business users of Transmed Business Applications.

Job Description

• Liaises with other team members to resolve operational issues within agreed SLA
• Rolls out and deploys business application builds.
• Carries out and reports root cause analysis on recurrent issues.
• Ensures adequate testing for all changes conducted on all applications.
• Administers documentation and procedures guidelines.
• Rolls out and deploys business application builds.
• Carries out and reports root cause analysis on recurrent issues
• Ensures adequate testing for all changes conducted on all applications.
• Administers documentation and procedures guidelines.
• Assists in DR simulations and archiving activities.
• Ensures integrity of data between all Business Applications and the ERP.

Job Requirements

• Minimum of BSc / HND in Computer Science or similar field
• 2 - 3 years of experience in IT Support role, preferably in the FMCG distribution sector
• Knowledge of business functions (Sales, Inventory Management, Delivery Planning, etc)
• Advanced knowledge in SQL and database objects
• Good Computer Skills: Microsoft Office
• Customer Service Foundation (ITIL)
• Possess a minimum of 2 - 3 years of experience in a similar role, preferably in the FMCG distribution sector.