Hub Operator at Jumia Nigeria

Location: Ajah, Lagos

Job Objective

• As a hub operator for a controlled fleet, you will be responsible for managing package flow, from the point of receiving into the inventory and dispatching to the customer's doors step.

Key Responsibilities

• Inventory Management: Responsible for managing inbound, outbound, inventory location, Sorting and route planning
• Dispatch: Responsible for assigning packages daily to delivery associates.
• Reconciliation: Responsible for managing delivery associates’ feedback.
• Cycle Count: Responsible for validation physical inventory count against inventory record
• Escalation Management: Responsible for managing delivery escalation and Customer Feedback.

Qualifications & Experience

• Effective communication skills (Written & Verbal)
• Ability to take ownership and initiative to address partner issues.
• Proficient in organizational skills
• Proficient in Microsoft Excel
• Good Analytical skills
• Good Intra and Interpersonal skills
• Effective time management skills
• Ability to think outside the box
• Crisis Management
• Ability to work under pressure
• Availability to work extra hours when needed, including weekends and holidays.

Skills and Competencies:

• Excellent communication and presentation skills
• Flexible to work with people from different backgrounds
• Team player and flexible to rapidly changing work schedules
• Excellent team management and coaching skills
• High analytical skills;
• IT savvy
• Conflict management.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.