HR Support Officer at Upbeat Centre

Job Objective

• Provide qualitative HR support to the organisation in the achievement of defined operational goals and objectives.

Principal Duties and Responsibilities

• Managing all daily operational HR tasks including handling employee relations, monitoring and recording sickness/absence/annual leave, reviewing and communicating need for update of policies and procedures.
• Assist with recruitment and managing the on-boarding process, ensuring a positive candidate experience with both successful and unsuccessful candidates.
• Reporting high-level grievances and violations invoking disciplinary action to the HR Manger.
• Develop and maintain effective internal relationships with key stakeholders.
• Coordinate all meetings (Monthly, or General or Townhall sessions; DC) for staff; ensure proper documentation and reporting.
• Participate in the coordination and implementation of the performance management system.
• Support the departmental heads in coordinating and managing their resources in order to achieve the organization’s objectives.
• Assist with strengthening the organizational culture and improving trust, conduct employee satisfaction survey and draw on information from survey results, ensuring that UPBEAT values are lived and embedded in our people practices; acting on employee feedback.
• Monitor annual training budget and training plan for all staff.
• Tracking attendance
• Co-ordinate the development of staff shifts/ roasters
• Leave administration
• Preparation of Outsourced staff payroll
• Documentation of all staff and database update
• Prepare and submit weekly activity reports as required.

Person Specification

• Candidates should possess relevant qualifications with 2 - 3 years relevant work experience.
• A passion for people and improving workplaces.
• Passion for learning and continuous improvement.
• The ability to work as part of a team to achieve the common organizational goal.
• A good sense of humour with a fun outlook on life, appreciating the importance of a work-life balance
• Ability to manage crisis/conflict and have a good sense of tact and diplomacy
• Excellent attention to details.
• Have enough emotional stability to meet emergencies with poise and wisdom.
• Must be able to take initiative.

Competency and Skills Requirements:

• Strong communications skills and the ability to build strong relationships internally and externally.
• Capacity to cope with challenging situations, listen to feedback, remain calm under pressure and take decisive action.
• Planning and organizing skills
• Analytical and Detail oriented
• Experience with office management toolslike MS Office.