HR Officer at Mitera Health

Position Summary
The HR Officer is both strategist and operator—responsible for end-to-end talent management (recruitment → onboarding → engagement → performance → retention) while ensuring every HR touch-point embodies our culture of innovation, empathy, and 24/7 service excellence. You will be the go-to partner for employees and managers, championing best-practice HR policies and data-driven people decisions.

Key Responsibilities

Talent Management & Employer Branding

• Facilitate recruitment for clinical and non-clinical roles: sourcing, screening, interviewing, offer reference checks, and pre-employment medicals.
• Build and maintain a live talent pipeline reduce average time-to-hire by 20 % 
• Represent Mitera at career fairs, tech meet-ups, and nursing schools to strengthen our employer brand.

Onboarding & Orientation

• Design a 30-60-90-day digital onboarding journey that integrates new hires into our health-tech culture and ensures 90 % e-policy completion within the first week.
• Coordinate with IT, Compliance, and Team Leads for seamless provisioning of tools, badges, and system access.

Employee Relations & Engagement

• Serve as the first point of contact for HR queries; resolve >95 % within 48 hrs through our HRIS ticketing module.
• Plan monthly culture events, wellness challenges, and “Lunch & Learn” sessions; target ≥75 % participation.
• Conduct stay & exit interviews; produce quarterly insights to reduce regrettable attrition.

Performance & Learning

• Administer the OKR cycle (quarterly check-ins, mid-year review, annual appraisal) within the HRIS.
• Identify skills gaps and source micro-learning or external training partners; track ROI via post-training assessments.

Compensation & Benefits Administration

• Maintain accurate payroll inputs (leave, overtime, allowances) and liaise with Finance for monthly pay runs.
• Manage HMO staff enrollment, leave balances, and statutory remittances (PAYE, pension, NSITF, NHF).

Compliance & HR Analytics

• Ensure 100 % compliance with Nigerian Labour Act, NHIS regulations, and internal HR policies.
• Generate real-time dashboards on headcount, turnover, cost-per-hire, and diversity metrics for the executive team.
• Ensure compliance with provisions of Mitera Employee/Staff Handbook.

HR Projects & Continuous Improvement

• Lead digitization initiatives (e.g., e-signatures for contracts, automated birthday greetings).
• Support Head of People & Culture in annual manpower budgeting and strategic workforce planning.
• Collaborate with other departments to ensure smooth operational flow and member satisfaction.