HR & Duty of Care Coordinator at VSO

Role Overview

• This role will be reporting to Programme Manager in Nigeria and will provide HR & duty of care support to enable employees and volunteers to deliver their best. Will be responsible for day to day HR business partnering and duty of care support.

Job / Role Purpose

• To provide HR & duty of care support to enable employees and volunteers to deliver their best.

Level 1:

• This post will have no direct contact/access to children and vulnerable adult, post holder will be expected to have a full commitment to uphold VSO safeguarding policy at all times. As part of our safer recruitment practice, a criminal background check (Basic DBS check for UK or equivalent Police check) will be obtained for post holder prior to start date.

Safeguarding level: 

• VSO has zero tolerance of abuse and exploitation of vulnerable people. We will expect all our employees/ volunteers to commit to protecting children, young people and vulnerable adults from harm and abide by our safeguarding policy.

Task Responsibilities
People Business Partnering:

• Work with People & Change Manager to support line managers to ensure duty of care, safeguarding, health, well-being of staff and volunteers.
• Provide support in handling volunteer complaints, grievance, and disciplinary processes.
• Ensure good people management and people engagement practices are adhere to in alignment with VSO policies and procedures and local laws and legislations.
• Provide orientation and trainings to ensure staff and volunteers are aware of VSO policies and procedures, values, code of conduct, behavioural competencies and team ways of working are respected.
• Administer VSO Recruit and People management system both hard and electronic records, ensure accuracy, transparency, timely accessibility to information, data protection and confidentiality.
• Support project teams and hiring managers in recruitment and coordinate with resourcing team for international volunteer recruitment.
• Support in planning and facilitating recruitment and selection processes in country and participating in interview panels (as applicable).
• Collaborate with colleagues to ensure a timely and effective on-boarding process for all candidates in country.

Duty of Care Support & Guidance:

• Work closely with and support project implementation team for effective implementation and mainstreaming of safeguarding policy including child protection.
• Focus on strengthening a safe culture and environment, promoting safeguarding awareness and ensuring that across the project, staff & volunteers are encouraged and feel empowered to report.
• Collate, analyze and disseminate security information as approved or advised by the Global Security Team and Project Manager Livelihoods to VSO staff, volunteers and ensuring the information remains accurate and neutral.
• Contribute to the development or review of VSO security protocols and support as required in updating VSO’s safety and security plan and protocols.
• Liaise with global medical team on matters related to staff & volunteer’s medical and seek advice.

Other Duties

• Fulfil other appropriate level responsibilities as defined by the line manager from time to time;
• Abide by VSO core values and other VSO policies regarding, Safeguarding, Gender Sensitivity, Child Protection, Data Protection Act, Anti-Bribery, Confidentiality and Security.

Competence Required
Essential:
Knowledge / Qualifications:

• Degree in HR or related areas 
• Safeguarding related training & certification would be added advantage.

Experience:

• At least 3 years of experience in HR and or safeguarding/duty of care.
• Practical experience in recruitment, induction and HR business partnering services.
• Practical experience of designing and delivering the capacity development program related to safeguarding.
• Experience of advisory, communication and networking skills.  
• Experience of working in Nigeria.

Skills / Abilities:

• Ability to actively support project team to manage safeguarding issues. Time management skills. Strong organization skills.
• Ability to handle highly confidential information with tact, discretion, and sensitivity.
• Self-motivated, ability to use own initiative and flexibility.
• Strong interpersonal skills and confidence in working in international settings.
• Excellent communication skills with good command of spoken and written English
• Able to travel across project implementation sites and spend time away from work- base location and home.
• Commitment to VSO’s mission, values, People First principles and core approaches (Social Inclusion and Gender, Social Accountability, and Resilience).

Desirable:

• Practical experience within a volunteering INGO context and volunteering for development approach.
• Knowledge and experience in working both at grass root and strategic level.

Skills, Qualifications and Experience:

• Ability to be open minded and respectful
• Ability to be resilient and adaptive to new situations
• Ability to facilitate positive change and build sustainable working relationships
• Ability to seek and share knowledge.

Competencies and Behaviour:

• At VSO we believe progress is only possible by working together. Whether you want to join us as an employee, or as a volunteer working in your own country, overseas or online, our selection process includes an assessment based on these core competencies:

Salary
TBC.