HR / Admin Manager at Khenpro Global Services

Job Purpose

• The HR/Admin Manager will be responsible for managing and improving employee performance across the organization through a structured performance management system.
• In addition, the role will oversee general HR operations and administrative functions to support the company’s growth and efficiency. 
• This position is central to building a high-performance culture that aligns with the company’s values and goals in the food retail sector.

Core Focus: Performance Management:

• Design, implement, and continuously improve a company-wide performance management system.
• Collaborate with departmental heads (e.g., operations, production, sales) to set clear KPIs and performance benchmarks for employees.
• Lead bi-annual or quarterly performance appraisal cycles, ensuring timely and fair evaluations.
• Provide guidance and training to managers on effective performance conversations, feedback, and documentation.
• Identify high and low performers and develop performance improvement plans (PIPs) where needed.
• Align performance management outcomes with rewards, promotions, and disciplinary actions.
• Monitor productivity and service quality, particularly in customer-facing roles (e.g., retail stores and customer service).
• Analyze performance data and present regular reports to management with insights and recommendations.

Additional HR Responsibilities:

• Work with the HR team in recruitment, onboarding, and employee lifecycle management.
• Ensure compliance with Nigerian labour laws and HR regulations Manage employee engagement initiatives and internal communication efforts.
• Handle disciplinary processes, conflict resolution, and exit interviews.
• Coordinate staff training and capacity-building efforts in collaboration with department heads.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, Industrial Psychology, or a related field.
• Minimum of 5 years in HR, with at least 2 years of experience in performance management.
• HR certification (e.g., CIPM, SHRM, HRCI) is an advantage.
• Experience in the retail, food service, or hospitality industry preferred.

Key Skills & Competencies:

• Expertise in designing and managing performance management frameworks
• Strong coaching and interpersonal communication skills
• High emotional intelligence and conflict resolution abilities
• Proficient in Microsoft Office and HR software (e.g., HRIS, performance tracking tools)
• Strong analytical and reporting skills
• Ability to work under pressure and handle multiple store locations or team.