Housekeeping Supervisor at Victoria Waterfront Hotel & Resorts

Responsibilities
Staff Supervision and Training:

• Supervise, train, and motivate housekeeping staff to achieve and maintain high performance standards.
• Prepare staff rosters and assign daily cleaning duties.
• Conduct regular performance evaluations, feedback sessions, and team briefings.

Cleaning and Maintenance Oversight:

• Ensure all guest rooms, public spaces, and beach-adjacent areas are cleaned and maintained to the highest standards.
• Conduct routine inspections to uphold cleanliness, sanitation, and maintenance quality.
• Report and follow up on maintenance issues with relevant departments.

Inventory and Supplies Management:

• Monitor and manage inventory of linens, cleaning supplies, and guest amenities.
• Ensure proper usage, care, and maintenance of cleaning tools and machinery.
• Prepare requisitions for restocking and ensure cost-effective utilization of supplies.

Guest Relations and Service Quality:

• Respond promptly to guest inquiries, requests, or complaints in a professional manner.
• Ensure guest satisfaction through attention to detail, personalized service, and prompt resolution of issues.
• Maintain positive guest feedback scores and service reviews.

Safety, Hygiene, and Compliance:

• Enforce company policies and safety protocols within the housekeeping team.
• Ensure compliance with hygiene, environmental, and health standards.
• Conduct safety briefings and ensure staff adhere to resort cleanliness and sanitation guidelines.

Operational Efficiency and Collaboration:

• Work closely with Front Office, Maintenance, and Food & Beverage teams to ensure coordinated operations.
• Contribute to developing efficient cleaning procedures and operational systems that enhance productivity and reduce costs.

Requirements

• Minimum of 5 years of experience in a housekeeping role within the hospitality industry, with at least 3 years in a supervisory or managerial capacity.
• Previous experience in a beach resort or hotel environment is highly desirable.
• Strong leadership and team coordination skills.
• Excellent communication and interpersonal abilities.
• Proficiency in housekeeping operations, cleaning standards, and sanitation procedures.
• Knowledge of inventory management and cost control.
• High attention to detail, organization, and time management.
• Ability to multitask and thrive in a fast-paced hospitality environment.

Remuneration

• We offer a competitive remuneration package.