Housekeeping Manager at Ibis

Job Summary

• We invite creative, proficient and suitable qualified individuals to submit applications for the above-mentioned position, to show leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.
• The individual we have in mind must have the following Qualifications, Experience, Exposure and especially Managerial Capabilities: -

Duties and Responsibilities

• Respects guests' privacy while working
• Takes guests' behaviour patterns into consideration, whether the stay is of standard length or long-term
• Handles any guest complaints that have not already been settled by team member
• Guarantees a high standard of cleanliness in hotel rooms at all times, the provision of room services (welcome gifts etc.) and security in the premises
• Supervises hotel room maintenance with the Technical Department
• Ensures the high standard of any services provided by a third-party
• Helps employees improve their skills to the highest degree possible and provides support for career development
• Maintains the team's involvement and motivation by taking individuals' needs into account
• Prepares the work schedule for the team in compliance with labour legislation
• Ensures the appropriate behaviour and impeccable presentation of staff under his/her responsibility
• Informs and listens to, consults and involves the team in the life of the hotel and network, allocating responsibility as appropriate
• Ensures a high standard of room services for guests (welcome gifts etc.)
• If asked, informs guests about the services on offer at the hotel
• Guarantees quality of service and the fulfilment of the brand's quality promise
• Manages the departments spend on cleaning products and welcome gifts
• Helps optimise energy costs
• Organises the department for optimum efficiency, ensuring headcount matches the workload
• Maintains and analyses dashboard charts (state of rooms, stocks of linen, welcome gifts etc.) and implements action plans as necessary.
• Respects and ensures respect of standards regarding hygiene, cleanliness and the safety of guests' property
• Applies and ensures application of the hotel's safety regulations
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)

Skills / Qualifications Required

• HND / Bachelor's Degree in Hotel / Hospitality Management
• Certification/ Training programs in Housekeeping Management
• 3-5 years working experience as a housekeeping supervisor or manager in any hotel
• Excellent communication skills
• Fast- problem solving techniques and skills
• Attention to detail and hygiene
• Physical staying power
• Ability to organize and direct other staff
• Good understanding of hotel operations
• Guest oriented and service minded
• Proficiency in the use of the computer.